Privacy Policy

Last updated: July 31, 2026

Daily Angel ("we," "us," "our") provides an automated wellness check-in service for expat, snowbird, and retiree communities, primarily via WhatsApp. This policy explains what information we collect, how we use it, and how we protect it. Daily Angel is a life-safety service — we take the sensitivity of this information seriously.

Information we collect

Basic contact information: name, WhatsApp number, phone number, city, and preferred language, provided when a member is enrolled by a coordinator or registers interest.
Check-in activity: the daily confirmations, pauses, and help requests you send, along with timestamps, so we can run the wellness check-in and escalation system.
Personal Emergency File (PEF) — optional, member-authorized: emergency contacts, medical information (blood type, allergies, conditions, medications), home access details, pet care instructions, and end-of-life preferences. This information is provided voluntarily to help ambassadors and emergency responders act quickly if needed, and is encrypted at rest using application-level AES-256 encryption.
Account information: for coordinators and administrators who log in to manage a chapter, we collect the information needed for authentication (handled by our identity provider, Clerk).

How we use your information

To send daily wellness check-in messages via WhatsApp and record your responses.
To run the escalation process if a check-in is missed: notifying your designated emergency contacts, dispatching a local volunteer ambassador for a welfare check, and — only if a member's safety cannot otherwise be confirmed — contacting local emergency services (Rescate or equivalent).
To let coordinators manage their community's chapter (viewing check-in status, member rosters, and escalation history for their chapter only).
To improve the reliability of the service (for example, diagnosing delivery issues).

What we don't do

We do not sell your information to anyone, for any reason.
We do not use your PEF (medical, home access, or emergency contact) information for advertising or marketing.
We do not share your information with other Daily Angel chapters or communities outside your own.
We do not share information beyond what's needed for your safety and the operation of the escalation chain described above.

WhatsApp and Meta

Daily Angel uses Meta's WhatsApp Business Cloud API to send and receive messages. Message content and delivery metadata pass through Meta's infrastructure as part of normal WhatsApp operation, governed by WhatsApp's Business Policy in addition to this policy.

Data retention

We retain check-in and message history for as long as you remain an active member of a Daily Angel chapter, so coordinators and ambassadors have the context needed to respond to your check-ins. If you leave a chapter or ask us to delete your information, we will do so, except where retaining a minimal record is necessary for safety, legal, or accounting purposes.

Your choices

You can pause or resume your check-ins at any time by messaging PAUSE or RESUME to the Daily Angel WhatsApp number.
You can ask your coordinator, or contact us directly, to update or delete your PEF information at any time.
You can leave a chapter at any time; your data will be handled per the retention section above.

Security

Sensitive PEF fields (medical information, home access codes, passport numbers) are encrypted at the application layer before being stored. Access to member data is limited to your chapter's coordinators and ambassadors, scoped to what they need to do their job.

Questions?

If you have questions about this policy or how your information is handled, contact us at [email protected].